Guidelines for Businesses Providing Drive-Through Service

Please consult Ontario's website for the list of businesses that are permitted to operate with drive-through service during the COVID-19 pandemic.

Businesses that provide drive-through service have a responsibility to ensure that their workplaces operate in a way that minimizes risk for workers, customers and the community. To prevent the spread of COVID-19, these businesses must implement the following safety measures:

Ensure Crowd Control

  • If applicable, designate an employee to control the flow of customers, ensure physical distancing and discourage patrons from congregating.
  • Customers are to stay in their vehicles until it is their turn to be serviced.

Implement Hygiene and Disinfectant Procedures

  • Employees dealing directly with customers within a 2-metre range must wear an adequate mask if there is no physical barrier in place and practise adequate hand hygiene after servicing each customer by washing their hands with soap and water (or alcohol-based hand sanitizer) for at least 20 seconds.
  • Encourage customers to use tapping when paying and establish a protocol to sanitize the keypad after each use if tapping is not used.
  • If card transactions are not possible, cash transactions can be accepted provided the transaction time is limited and the cashier uses hand sanitizer immediately after handling money.
  • Any extended conversations are to take place via the intercom only.
  • Behind the drive-through window, if more than one employee is required, employees must practice physical distancing. When keeping two metres’ distance from co-workers may be challenging or not possible in an enclosed space, the use masks or face coverings (non-medical masks such as cloth masks) is recommended.

Screen and Train Your Employees

  • At the beginning of each workday or shift:
    • Screen employees for COVID-19 symptoms. (Note: these webpages should be consulted on a weekly basis for any updates).
    • Employees who are sick or who have any COVID-19 symptoms must be sent home immediately.
    • Employees who are sick or who have had any COVID-19 symptoms as outlined above shall not be allowed to return to work until 14 days after onset of symptoms or as directed by public health or with written confirmation from a doctor.
  • Offer training to employees:
    • Ensure they wash their hands often with soap and water (or alcohol-based hand sanitizer) for at least 20 seconds each time.
    • If you require that they use gloves, advise them not to touch their face and head.
    • Remind employees to cough or sneeze into the bend of their arm.

Implement Other Measures

Additional Resources

Eastern Ontatio Health Unit / Bureau de santé de l'Ontario