Guidelines for Retailers Providing Curbside Pickup (No Entry Into Store)

Please consult Ontario's website for the list of retailers providing curbside pickup (no entry into store).

Businesses that provide curbside pickup service have a responsibility to ensure that their workplaces operate in a way that minimizes risk for workers, customers and the community. To prevent the spread of COVID-19, these businesses must implement the following safety measures:

Ensure Crowd Control

  • If applicable, designate an employee to control the flow of customers, ensure physical (social) distancing and discourage patrons from congregating.
  • Inform customers that pickups must be done by no more than one person.
  • When possible, inform customers to stay in their vehicles until it is their turn to be serviced.
  • Stagger the number of people entering the pick-up area to respect physical distancing.
  • Encourage online or telephone orders, payment in advance using credit/debit card.
    • If card transactions are not possible, cash transactions can be accepted provided the transaction time is limited and cashier uses an alcohol-based hand sanitizer immediately after handling money, otherwise there must be no contact between employees and customers.

Implement Hygiene and Disinfectant Procedures

  • Employees dealing directly with customers within a 2-metre range should wear an adequate mask if there is no physical barrier in place and practise adequate hand hygiene after servicing each customer by washing their hands with soap and water (or alcohol-based hand sanitizer) for at least 20 seconds.
  • Provide employees (including those working at curbside) with access to a handwashing sink with soap and water or alcohol-based hand sanitizer.
  • Ensure employees practice physical distancing.
  • Frequently clean and disinfect where packages are prepared and wipe down packages.

Screen and Train Your Employees

  • At the beginning of each workday or shift: 
    • Screen employees for COVID-19 symptoms. (Note: these webpages should be consulted on a weekly basis for any updates).
  • Employees who are sick or who have had any COVID-19 symptoms as outlined above shall not be allowed to return to work until 14 days after onset of symptoms or as directed by public health or with written confirmation from a doctor.
  • Offer training to staff: 
    • Ensure they wash their hands often with soap and water for at least 20 seconds each time or use an alcohol-based hand sanitizer
    • If they handle money, ensure they wash their hands
    • If you require that they use gloves, advise them not to touch their face and head
    • Remind them to cough or sneeze into the bend of their arm

Implement Other Measures

Additional Resources

Eastern Ontatio Health Unit / Bureau de santé de l'Ontario